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My sister and I used to get together once a week after work. Typically, one of us would call the other at the office and say “Are you done?” Then, the other of us would answer “Yep. All finished!” Because we both own our own businesses,...

Everyone wants to see signs of which way the economy is heading. I’ve seen quite a few that lead me to believe the economy is indeed heading in an upward direction. First, at my gym. Personal training is at least $75 an hour, more for the...

These days, a lot of people talk about new technology in stores and restaurants that help consumers enjoy a richer experience. While that’s very, very important, another kind of technology can help your customers enjoy their in-store or restaurant experience even more. How about something that...

I remember how surprised I was when I heard that young people were gobbling up a new book about wizards. It wasn’t the wizard part that surprised me, it was that kids were apparently reading! Wizards are great. I adored The Sword and the Stone. So...

Sometimes it’s interesting to think of what will come next, and sometimes, it can be instructive to think about what is about to go away. Fax machines are a good example. With the number of scanners now in use, when our company moved offices a year or...

You read it here first: Actors may soon begin using key SEO words in their scripts. When the powers that be are finally able to combine “television shows” with the internet, which is likely very, very soon, ratings systems will change. There won’t be viewers anymore, there...

Last time I renewed my drivers license, I had to come in person because I was processing a change of address at the same time. They made me take an eye test and I was afraid they might say I had to wear glasses when I...

Somehow, it seems hilarious that at J.C. Penney, they fired the new CEO and brought back in the old CEO. Nothing personal, sir, but they didn’t like what you were doing in the first place, then didn’t like the new guy, so they brought you back?...

As you likely know, Baby Boomers are the wealthiest, and largest group of consumers today. And according to a study, Boomers are less loyal to brands than Gen X and the Millennials. This presents a huge marketing opportunity. And yet, while those running companies are most...

At my bank this morning, there was one person in line behind me. The manager walked up to him and asked if he would like to use the ATM instead. Really! Instead of offering to help his customer, he encouraged his customer to leave and...

For some reason, people are told to brush, and then to floss. While flossing is super important to dental health, the problem is the order in which people traditionally do that. After you brush your teeth, and they’re nice and clean, you then put in the...

A new restaurant is getting ready to open in Newport Beach. What’s all the excitement? Ooooh, they offer a variety of flatbreads! Now, in Scottsdale where the restaurant was launched, this likely is new to their dining options. But in Newport Beach?  Please. Everyone has flatbread. Yes,...

Ever feel stumped when you’re in a meeting and someone says, “We should get on the top of the page for real estate on Google”? Well, here’s some information that will help you. And best of all, you won’t need to worry about filming a dog...

The recession is over according to the shoppers. Based on the famous line above from the 2006 movie, The Devil Wears Prada, the positive onslaught is about to hit and store-level retailers need to get ready. I’ve worked with shopping centers for long enough to know that...